Fiastra Client Care
Contact for individuals
A product question, an order concern or simply a second opinion before choosing a piece: our client care begins with a thoughtful conversation.
Tell us what you are considering, what you need help with, and what would make the decision feel right.
How we can help
Choose the subject closest to your question.
01
Product advice
Questions about size, colour, use, materials or choosing between two Fiastra pieces.
02
Order care
Help with confirmation, tracking, delivery, returns or a product that arrived damaged.
03
Styling conversation
A more personal exchange about how an object may work in your room or as a gift.
04
Product care
Guidance on cleaning, placement, storage and maintaining the finish.
Introduce your question
Write a short description of what you would like help with.
Add the details
Include the product link, colour or order number when relevant.
Attach photographs
For damage or care questions, clear images help us assess the situation.
Continue together
We will review your message and suggest the most useful next step.
Before you write
Which email address should I use?
What should I include for an order question?
Can I ask for help choosing a product?
Can I arrange a longer conversation?
Begin with one email
We read every request with care. Include the context that will help us understand your question quickly.