Track My Order

Fiastra Order Care

Track my order

From our studio to your door, every shipment is sent with track and trace. Follow the journey through your dispatch email or view your recent orders in your Fiastra account.

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The journey of your order

Clear updates, from confirmation to delivery.

Your confirmation email records the order, while your dispatch email contains the carrier and tracking link. Tracking can take a little time to become active after the parcel has been handed over.

01

Order confirmed

You receive an order confirmation at the email address used during checkout.

02

Prepared with care

Your order is processed and prepared for dispatch, normally within 1-2 business days.

03

Tracking activated

As soon as the parcel leaves us, we send the track-and-trace link by email.

04

Delivered

Use the carrier page for the latest delivery window, pickup point or delivery attempt.

Find the right route

Choose the quickest way forward.

Tracking questions

Where can I find my tracking link?
The tracking link is included in the dispatch email sent after your parcel has left our facility. Please also check your spam or promotions folder.
Why has the tracking not updated yet?
A carrier may need 24-48 hours to register the first scan. If there is still no movement after that time, contact us with your order number.
My parcel is marked as delivered, but I cannot find it. What should I do?
Check the delivery location, neighbours, reception desk and nearby pickup point first. If the parcel is still missing, email us promptly so we can help you investigate.
Can I change the delivery address?
Contact us as quickly as possible. We will try to help, but an address can no longer be changed once the order has entered fulfilment or has been handed to the carrier.
What happens after a missed delivery?
The carrier normally provides a new delivery attempt, a safe-place notice or a pickup-point instruction. The tracking page contains the latest available option.
Can international delivery take longer?
Yes. Local carrier handovers, customs checks and regional circumstances can occasionally add time beyond the normal estimate.

Still searching for your parcel?

We will gladly look into the journey with you. Include your order number and delivery postcode in your email.