Secure Checkout

Payment

Available payment methods are shown directly in the secure checkout and can vary by country, currency and device. You will always see the final order total before confirming payment.

Explore products Payment support

A clear and protected checkout

Only the methods available to you are shown.

Depending on your market, checkout may offer major debit or credit cards, local payment options or selected pay-later services. Fiastra does not ask you to send payment details by email.

Review your bag

Confirm the products, variants, quantities and delivery destination.

Choose a method

Select one of the payment options displayed for your market in checkout.

Confirm securely

Complete any bank, card or payment-provider verification that appears.

Receive confirmation

A successful order is followed by an email confirmation with your order number.

Payment essentials

Designed for clarity at every step.

Final total

Product prices, shipping and applicable taxes are shown before you confirm the order.

Original method

Eligible refunds are returned to the original payment method used for the order.

Market availability

Methods can differ by billing country, currency and payment-provider eligibility.

Payment questions

Which payment methods can I use?

The checkout automatically displays the methods currently available for your country, currency and device. If a method is not shown, it is not available for that transaction.

Why was my payment declined?

A bank or payment provider may decline a transaction for verification, limits or security reasons. Check the entered details, try another available method or contact your provider.

When is my order confirmed?

Your order is confirmed after Shopify reports a successful payment or an accepted payment arrangement and you receive the order confirmation email.

Can I pay by bank transfer outside checkout?

Do not send money or payment details outside the official checkout unless Fiastra has explicitly agreed a separate written arrangement for a corporate order.

How will I receive a refund?

An eligible refund is issued to the original payment method. Your bank or provider may need additional time before the amount appears.

Is my payment information sent by email?

No. Never email card numbers, security codes or online banking credentials. Payment details should only be entered in the secure checkout or your payment provider's verified page.