From Fiastra to You

Shipping

Every Fiastra order is prepared in the Netherlands and shipped with track and trace. Delivery costs are calculated at checkout for the destination and products in your order.

Track an order Shipping questions

Estimated delivery journey

Prepared promptly, followed transparently.

Orders are normally processed within 1-2 business days. The transit estimates below begin after dispatch and can be affected by weekends, peak periods, local carriers or customs.

Processing

Your order is normally prepared within 1-2 business days.

Benelux

Estimated transit time: approximately 1 day after dispatch.

European Union

Estimated transit time: up to 3-5 days after dispatch.

Worldwide

Estimated transit time: up to 9 days after dispatch, excluding possible customs delays.

Before your order travels

Three details worth checking.

Delivery address

Review the postcode, house number and contact details carefully before completing checkout.

Shipping costs

The final cost is calculated at checkout and may vary by product and destination.

Customs & duties

Orders crossing customs borders may be subject to local duties, taxes or processing time.

Shipping questions

Will I receive track and trace?

Yes. All orders are shipped with track and trace. The link is sent by email when the parcel has been dispatched.

Are delivery times guaranteed?

No. They are estimates. Carrier capacity, customs checks, weather, public holidays and regional circumstances can change the actual delivery date.

How are shipping costs calculated?

Shopify calculates the available shipping rate at checkout based on the products, destination and available service.

Do you ship internationally?

Fiastra offers worldwide shipping where an eligible shipping option is available at checkout. Regional restrictions may apply.

What happens with import duties?

Local duties and taxes may apply outside the relevant customs area. These charges are determined by local authorities and are generally the recipient's responsibility.

Can I combine separate orders?

Contact us immediately after ordering. We may be able to help before fulfilment starts, but combining shipments cannot be guaranteed.